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As the COVID-19 or coronavirus pandemic continues to impact communities across our country, America’s electric companies are working around the clock to keep the lights on and to help their customers and employees stay safe and healthy. They have activated their pandemic response plans and are focused on ensuring we all have a safe and reliable supply of the electricity we need to power our homes and to keep us connected. We are committed to powering through this crisis together.

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Resources
April 2
Mission-Essential Workforce - Testing and Protecting Mission-Essential Control Center and Generation Facility Personnel Is Fundamental
April 7
ESCC Resource Guide - Assessing and Mitigating the Novel Coronavirus (COVID-19); Version 4
March 19
Helping Customers During This Time of Need: All EEI Member Companies Suspend Electricity Disconnects
March
Electric Companies and Pandemic Planning: What You Should Know
March
Empresas eléctricas y planificación pandémica: Lo que deberías saber
April 2
Energy Talk In Depth: Focus on Electric Companies and COVID-19
February
More Than 100 Ways to Improve Your Electric Bill
Helping Our Customers and Communities
Select a category below for examples of how EEI member companies across the country are helping the customers and communities they serve, the first responders and healthcare workers who are on the frontlines, and their own employees who need extra support and resources during the COVID-19 crisis.
Helping Our Communities
Helping the Helpers
Helping Our Employees
All
April 6
FPL: We’re Neighbors. And We’re Here to Help.
April 6
CenterPoint Energy Foundation Announces $1.5M COVID Relief Fund
April 6
Duke Energy Foundation provides funds to North Carolina K-12 education organizations during COVID-19 crisis
April 3
Georgia Power Keeps Lights On, Urges Customers to Stay Home
April 3
ConEd: Powering Through Together
April 3
Pacific Power Supports Community Organizations Responding to COVID-19
April 3
BGE, Constellation, Exelon Donate $1M to Maryland Coronavirus Relief
April 2
PG&E Customers Will Receive State-Mandated Climate Credit to Reduce April Bills
April 2
AEP Donates Masks and Gloves to Healthcare Workers
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#StopScams

Many electric company customers throughout the country are being targeted by impostor utility scams. Unfortunately, scammers take advantage of opportunities such as holidays, natural disasters, and other disruptive scenarios when households are otherwise preoccupied. Customers should be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations.?
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A few scams seen so far during the COVID-19 crisis:

  • Threat to disconnect: The utility or government representative impostor aggressively tells the customer his or her account is overdue and service will be disconnected if immediate payment is not made.
  • Payment due for meter: The caller or in-person scammer instructs the customer to pay with cash or a prepaid debit card to cover the costs of a new meter or a meter upgrade.
  • Request for info: The caller insists that a recent payment was not completed and asks the customer to make a false payment using a prepaid debit card or by providing personal account information.
  • Door-to-door impostors: The impostor poses as a utility worker at the door asking for access to the home and for payment to inspect utility equipment.

For more information about how customers can protect themselves from common scams, visit Utilities United Against Scams at https://www.utilitiesunited.org.

The electric power industry coordinates its efforts to plan for, prepare, and respond to all hazards—including a pandemic—that potentially could impact the energy grid with our partners at the highest levels of government through the CEO-led ESCC.

ESCC Web site

Leading the News
April 5
New York Utility Workers Live at Job Site During Coronavirus Crisis
The Wall Street Journal
April 4
Coronavirus could impact CT customer’s electricity demands, ability to pay bills
Hour Insider
April 1
'A different type of storm.' Utilities try to protect workers
EnergyWire
March 31
Central Maine Power donates masks, respirators
EnergyWire
March 30
Utilities ready for 'unprecedented' crisis — grid overseer
EnergyWire
March 30
Hawaiian Electric to extend service cut suspensions to mid-May
EnergyWire
March 30
How New York City will keep the lights on
Politico
March 30
Democrats seek moratorium on energy shut-offs amid pandemic
Politico
March 30
'We have never done this before.' Inside N.Y.'s grid lockdown
EnergyWire
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Leading the News
April 5
New York Utility Workers Live at Job Site During Coronavirus Crisis
The Wall Street Journal
April 4
Coronavirus could impact CT customer’s electricity demands, ability to pay bills
Hour Insider
April 1
'A different type of storm.' Utilities try to protect workers
EnergyWire
March 31
Central Maine Power donates masks, respirators
EnergyWire
March 30
Utilities ready for 'unprecedented' crisis — grid overseer
EnergyWire
March 30
Hawaiian Electric to extend service cut suspensions to mid-May
EnergyWire
March 30
How New York City will keep the lights on
Politico
March 30
Democrats seek moratorium on energy shut-offs amid pandemic
Politico
March 30
'We have never done this before.' Inside N.Y.'s grid lockdown
EnergyWire
March 30
Ameren donates $500K for COVID-19 relief efforts in Mo. and Ill.
KFVS CBS
March 30
Florida Power & Light to Lower Customer Bills By Nearly 25-Percent Amid Coronavirus Pandemic
Space Coast Daily
March 30
El Paso Electric donates $30,000 to community foundations for COVID-19 response and relief
KTSM NBC
March 30
DTE Energy donates 2,000 masks to Detroit police officers
WXYZ ABC Detroit
March 27
National Grid suspends pending rate increases in response to COVID-19
Utility Dive
March 25
ESCC crucial link between government, electric power industry during COVID-19 crisis
Daily Energy Insider
March 24
NARUC assembles COVID-19 news, resources for general use
March 24
What are the chances of a widespread power outage during the coronavirus crises? Low
Boston Globe
March 24
America’s Electricity is Safe From the Coronavirus—for Now
Wired
March 24
Great River Energy, Xcel planning to sequester critical workers if necessary
Star Tribune
March 23
Coronavirus slowdown ripples across U.S. grid
E & E
March 23
Utilities prepare for workers to live at power plants
E & E
March 23
How Will The Coronavirus Affect Energy Use In America?
Forbes
March 23
Energy Exec Says He's Willing To Go To Extreme Measures To 'Keep the Lights On and the Gas Flowing'
The Western Journal
March 23
COVID-19 Response: Electric Power Industry Closely Coordinating With Federal Partners
March 20
Power industry may ask staff to live on site as coronavirus outbreak worsens
The Hill
March 20
EEI member companies suspend electricity disconnects during COVID-19 crisis
Daily Energy Insider
March 20
Utility workers sheltering in place at critical grid facilities over virus
The Energy Daily
March 20
US companies vie to be declared ‘essential’ in crisis
Financial Times
March 20
Utility workers prepare to sleep at work to keep the power flowing
Salon
March 20
Utilities Plan to Keep Key  Staff Housed at Power  Plants
Power Magazine
March 20
U.S. Power Industry May Ask Key Employees to Live at Work if Coronavirus Worsens
The New York Times
March 19
How power companies are keeping your lights on during the pandemic
Los Angeles Times
March 18
Power Industry Weighs Impacts of Coronavirus
Power Magazine
March 17
Keeping the Lights On: US Utility Sector Braces for Coronavirus Impact
Green Tech Media
March 16
Duke, AEP, Dominion among utilities to halt service shutoffs in coronavirus response
Utility Dive
March 16
The energy industry is on war footing as it prepares to fuel the coronavirus battle
The Daily Telegraph
March 16
Coronavirus and the U.S. grid: What to know
E & E
March 13
EEI: What electric utilities need to know in a time of pandemic
Power Engineering International
March 12
Utility Readiness During Pandemic: Keeping the Lights on Despite COVID-19
T&D World
March 12
Utilities on high alert as phishing attempts, cyber probing spike related to coronavirus
Utility Dive
March 11
Grid overseer issues warning on coronavirus
E & E
March 6
Coronavirus triggers high-level U.S. grid planning
E & E
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